Shipping to Switzerland & the EU: costs, delivery times and VAT

We deliver to Germany and many EU countries. Here you can find out which shipping costs and delivery times apply, what to consider for remote regions in Italy and how we handle goods you personally export to Switzerland.

Where do we deliver?

• Germany: Shipping with reliable partners such as DHL or UPS.
• European Union: Delivery is available to the countries and regions offered at our checkout.
• Switzerland and Liechtenstein: Direct shipping is currently unavailable.

Shipping costs and delivery times within Germany

Within Germany, delivery usually takes 1–4 working days, unless a different delivery time is specified for the product. Shipping costs are a flat rate of €5.99. For orders of €75 or more, shipping within Germany is free.

Shipping to other EU countries

Different shipping costs apply to deliveries to other EU countries. The costs for your delivery address are shown at checkout before you complete your order.

Blocked DHL remote areas in Italy

In Italy, particularly in remote mountain regions and on islands, there are areas known as DHL remote areas. As DHL charges an additional surcharge for deliveries to these areas, the affected postcode areas are currently excluded from standard shipping in our online shop.

If your delivery address is affected and you therefore cannot complete your order, please contact our support team. We will check individually whether delivery is possible and let you know the additional shipping surcharge in advance.

Delivery to an EU address and personally exporting goods to Switzerland

You can have your order sent to a delivery address we support within the EU and then export the goods yourself to Switzerland or another non-EU country.

The VAT shown at checkout remains part of the purchase price. We do not participate in the procedure for subsequent VAT refunds when you personally export goods. We therefore do not process export or purchaser certificates and do not subsequently refund the VAT included in the purchase price.

Tracking, partial deliveries and collection

• After dispatch, you will receive a shipping confirmation with a tracking number.
• If part of your order is not immediately available, we may make a partial delivery at no additional shipping cost.
• Collection from our shop in Hamburg is possible after we have confirmed that your order is ready for collection.

How are digital products delivered?

Digital products such as embroidery files, knitting patterns and video courses are available to you digitally after purchase. There are no shipping costs. Activation codes for embroidery software are requested from the respective manufacturer and are generally sent by email within 24 hours, Monday to Friday.

Frequently asked questions about shipping

Does Make ma ship directly to Switzerland or Liechtenstein?

No, direct shipping to Switzerland and Liechtenstein is currently unavailable.

Can I have my order delivered to a German or another EU address?

Yes, provided the desired delivery address is offered at checkout. Any subsequent personal export is your own responsibility.

Does Make ma refund German VAT after export?

No. We do not process export or purchaser certificates and do not provide subsequent VAT refunds.

What should I do if my Italian delivery address is blocked?

Please contact our support team. We will check whether your address is in a mountain region classified by DHL as a remote area or on an affected island, and whether an individual delivery is possible for an additional shipping surcharge.