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Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
mySewnet and CREATIVE on Mac: What does the Rosetta warning mean?
CREATIVATE continues to offer its embroidery software for Mac; the currently published minimum requirements state macOS Catalina or newer and Intel processors.
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BERNINA Embroidery Machine Crashes with USB Stick: How to Fix the Problem
If your BERNINA embroidery machine restarts as soon as you insert a USB stick, this is often due to unsuitable or corrupted files on the stick. We will show you which files your machine needs and how to properly prepare the USB stick.
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Raise presser foot with needle down position – bernette b77 and b79
With the bernette b77 and b79, you can set whether and how far the presser foot is raised when the needle is lowered. This makes it easier, for example, to turn the fabric and sew around corners.
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Firmware update for BERNINA 5 and 7 series
A firmware update at BERNINA is more than just bug fixing. Depending on the version, Bernina can use it to correct software bugs, refine functions, and add content/features (e.g., new stitches, additional embroidery designs, or support for accessories like embroidery hoops). An update is particularly worthwhile if you experience error messages, irregularities in the sewing/embroidery process, or compatibility issues (accessories, formats, designs) – or if Bernina unlocks new features.
How to embroider jeans with an embroidery machine!
With a few tips & tricks and the right materials, you can easily and effectively personalize your jeans.
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Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi
Modern embroidery machines are now Wi-Fi enabled. Nevertheless, connection drops are common in home networks, especially with BERNINA Wi-Fi devices, but also with machines from other manufacturers. In most cases, the cause is not the embroidery machine itself, but rather dual-band routers, automatic frequency switching between 2.4 GHz and 5 GHz, or router optimizations.
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Premier+2 Sticksoftware can no longer be installed on a new computer.
Many users of the Premier+2 embroidery software are currently experiencing problems activating the software on new computers. This is because the manufacturer, VSM (Husqvarna Viking / PFAFF), has permanently shut down the activation servers. As a specialist retailer, we are equally unhappy about this situation, but we would like to summarize all the important information and possible solutions for you.
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Problems downloading digital products
Sometimes the download of your purchased embroidery files doesn't work right away. This is often due to browser settings or because the file has already been downloaded multiple times. Here you'll find the most common causes and solutions.
If your embroidery warps, it's often not due to the embroidery file itself, but rather to insufficient stabilization or an unsuitable fabric. Here's how to avoid warping – for a clean embroidery design on any material.
Error message "Thread break" at Happy Japan
Does your Happy Japan multi-needle embroidery machine indicate "thread breakage" even though the thread isn't broken? The cause is often the black rubber roller in front of the second tensioner. Here's how to identify and reliably fix the problem.
Bernette b70/b79: Embroidery frame is not recognized
If your Bernette b70 or b79 no longer recognizes the embroidery hoop, it's often due to a defective metal spring in the hoop holder. In this guide, we'll show you step by step how to replace the spring yourself – including pictures.
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Bernette B70 / B79 warranty extension
Secure a 4-year warranty on your Bernette B70 or B79: By simply registering online with Bernette and listing Make ma GmbH as your authorized dealer, you can benefit from the extended manufacturer's warranty free of charge.












