How can we help you?
Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
Firmware update for BERNINA 5 and 7 series
A firmware update at BERNINA is more than just bug fixing. Depending on the version, Bernina can use it to correct software bugs, refine functions, and add content/features (e.g., new stitches, additional embroidery designs, or support for accessories like embroidery hoops). An update is particularly worthwhile if you experience error messages, irregularities in the sewing/embroidery process, or compatibility issues (accessories, formats, designs) – or if Bernina unlocks new features.
How to embroider jeans with an embroidery machine!
With a few tips & tricks and the right materials, you can easily and effectively personalize your jeans.
Read moreabout How to embroider jeans with an embroidery machine!
Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi
Modern embroidery machines are now Wi-Fi enabled. Nevertheless, connection drops are common in home networks, especially with BERNINA Wi-Fi devices, but also with machines from other manufacturers. In most cases, the cause is not the embroidery machine itself, but rather dual-band routers, automatic frequency switching between 2.4 GHz and 5 GHz, or router optimizations.
Read moreabout Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi
Premier+2 Sticksoftware can no longer be installed on a new computer.
Many users of the Premier+2 embroidery software are currently experiencing problems activating the software on new computers. This is because the manufacturer, VSM (Husqvarna Viking / PFAFF), has permanently shut down the activation servers. As a specialist retailer, we are equally unhappy about this situation, but we would like to summarize all the important information and possible solutions for you.
Read moreabout Premier+2 Sticksoftware can no longer be installed on a new computer.
Problems downloading digital products
Sometimes the download of your purchased embroidery files doesn't work right away. This is often due to browser settings or because the file has already been downloaded multiple times. Here you'll find the most common causes and solutions.
If your embroidery warps, it's often not due to the embroidery file itself, but rather to insufficient stabilization or an unsuitable fabric. Here's how to avoid warping – for a clean embroidery design on any material.
Error message "Thread break" at Happy Japan
Does your Happy Japan multi-needle embroidery machine indicate "thread breakage" even though the thread isn't broken? The cause is often the black rubber roller in front of the second tensioner. Here's how to identify and reliably fix the problem.
Bernette b70/b79: Embroidery frame is not recognized
If your Bernette b70 or b79 no longer recognizes the embroidery hoop, it's often due to a defective metal spring in the hoop holder. In this guide, we'll show you step by step how to replace the spring yourself – including pictures.
Read moreabout Bernette b70/b79: Embroidery frame is not recognized
Bernette B70 / B79 warranty extension
Secure a 4-year warranty on your Bernette B70 or B79: By simply registering online with Bernette and listing Make ma GmbH as your authorized dealer, you can benefit from the extended manufacturer's warranty free of charge.
Firmware update Bernette B70 / B79
Keep your Bernette B70 or B79 up to date: Here you will find all information about the firmware update, including step-by-step instructions and the official download link to the manufacturer's website.
Operating instructions Bernette B70 / B79
Here you can find the original operating instructions for the Bernette B70 and B79 as a PDF download as well as a structured overview of the most important functions and information on commissioning, maintenance and troubleshooting.
Needle plate is not recognized
If your embroidery machine's stitch plate isn't recognized, it's usually due to a missing signal from the sensor underneath. In this article, we'll show you how the detection works, what to look out for, and how to quickly fix the problem.













