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Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

BERNINA Display mit Meldung ‚Update erfolgreich‘ nach abgeschlossenem Firmware-Update.

Firmware update for BERNINA 5 and 7 series

A firmware update at BERNINA is more than just bug fixing. Depending on the version, Bernina can use it to correct software bugs, refine functions, and add content/features (e.g., new stitches, additional embroidery designs, or support for accessories like embroidery hoops). An update is particularly worthwhile if you experience error messages, irregularities in the sewing/embroidery process, or compatibility issues (accessories, formats, designs) – or if Bernina unlocks new features.

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Wir besticken eine Jeans mit der brother 880E Stickmaschine.

How to embroider jeans with an embroidery machine!

With a few tips & tricks and the right materials, you can easily and effectively personalize your jeans.

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BERNINA WiFi Gerät, Fritz!Box & 2,4-GHz-Lösungen einfach erklärt

Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi

Modern embroidery machines are now Wi-Fi enabled. Nevertheless, connection drops are common in home networks, especially with BERNINA Wi-Fi devices, but also with machines from other manufacturers. In most cases, the cause is not the embroidery machine itself, but rather dual-band routers, automatic frequency switching between 2.4 GHz and 5 GHz, or router optimizations.

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Premier+2 Sticksoftware lässt sich auf neuem Computer nicht mehr installieren

Premier+2 Sticksoftware can no longer be installed on a new computer.

Many users of the Premier+2 embroidery software are currently experiencing problems activating the software on new computers. This is because the manufacturer, VSM (Husqvarna Viking / PFAFF), has permanently shut down the activation servers. As a specialist retailer, we are equally unhappy about this situation, but we would like to summarize all the important information and possible solutions for you.

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Probleme beim Download digitaler Produkte

Problems downloading digital products

Sometimes the download of your purchased embroidery files doesn't work right away. This is often due to browser settings or because the file has already been downloaded multiple times. Here you'll find the most common causes and solutions.

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Stickerei verzieht sich

Embroidery warps

If your embroidery warps, it's often not due to the embroidery file itself, but rather to insufficient stabilization or an unsuitable fabric. Here's how to avoid warping – for a clean embroidery design on any material.

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Fehlermeldung "Fadenbruch" bei Happy Japan

Error message "Thread break" at Happy Japan

Does your Happy Japan multi-needle embroidery machine indicate "thread breakage" even though the thread isn't broken? The cause is often the black rubber roller in front of the second tensioner. Here's how to identify and reliably fix the problem.

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Bernette b70/b79: Stickrahmen wird nicht erkannt

Bernette b70/b79: Embroidery frame is not recognized

If your Bernette b70 or b79 no longer recognizes the embroidery hoop, it's often due to a defective metal spring in the hoop holder. In this guide, we'll show you step by step how to replace the spring yourself – including pictures.

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Garantieerweiterung Bernette B70 B79

Bernette B70 / B79 warranty extension

Secure a 4-year warranty on your Bernette B70 or B79: By simply registering online with Bernette and listing Make ma GmbH as your authorized dealer, you can benefit from the extended manufacturer's warranty free of charge.

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Firmwareupdate Bernette B70 / B79.

Firmware update Bernette B70 / B79

Keep your Bernette B70 or B79 up to date: Here you will find all information about the firmware update, including step-by-step instructions and the official download link to the manufacturer's website.

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Bedienungsanleitung Bernette B70 / B79

Operating instructions Bernette B70 / B79

Here you can find the original operating instructions for the Bernette B70 and B79 as a PDF download as well as a structured overview of the most important functions and information on commissioning, maintenance and troubleshooting.

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Stichplatte wird nicht erkannt

Needle plate is not recognized

If your embroidery machine's stitch plate isn't recognized, it's usually due to a missing signal from the sensor underneath. In this article, we'll show you how the detection works, what to look out for, and how to quickly fix the problem.

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