FAQ

Viele Nutzer:innen der Premier+2 Sticksoftware stehen aktuell vor dem Problem, dass sich die Software auf einem neuen Computer nicht mehr aktivieren lässt. Grund dafür ist, dass der Hersteller VSM (Husqvarna Viking / PFAFF) die Aktivierungsserver dauerhaft abgeschaltet hat. Wir als Fachhändler sind über diese Situation ebenso wenig erfreut, möchten dir aber alle wichtigen Informationen sowie mögliche Lösungen zusammenfassen.

Sometimes the download of your purchased embroidery files doesn't work right away. This is often due to browser settings or because the file has already been downloaded multiple times. Here you'll find the most common causes and solutions.

If your embroidery warps, it's often not due to the embroidery file itself, but rather to insufficient stabilization or an unsuitable fabric. Here's how to avoid warping – for a clean embroidery design on any material.

Does your Happy Japan multi-needle embroidery machine indicate "thread breakage" even though the thread isn't broken? The cause is often the black rubber roller in front of the second tensioner. Here's how to identify and reliably fix the problem.

If your Bernette b70 or b79 no longer recognizes the embroidery hoop, it's often due to a defective metal spring in the hoop holder. In this guide, we'll show you step by step how to replace the spring yourself – including pictures.

Secure a 4-year warranty on your Bernette B70 or B79: By simply registering online with Bernette and listing Make ma GmbH as your authorized dealer, you can benefit from the extended manufacturer's warranty free of charge.

Keep your Bernette B70 or B79 up to date: Here you will find all information about the firmware update, including step-by-step instructions and the official download link to the manufacturer's website.

Here you can find the original operating instructions for the Bernette B70 and B79 as a PDF download as well as a structured overview of the most important functions and information on commissioning, maintenance and troubleshooting.

If your embroidery machine's stitch plate isn't recognized, it's usually due to a missing signal from the sensor underneath. In this article, we'll show you how the detection works, what to look out for, and how to quickly fix the problem.

Tangled threads under the needle plate are one of the most common sewing problems. In this guide, we'll show you what the cause might be, how to systematically fix the problem, and how to prevent future problems.

If your embroidery machine doesn't stop when changing colors as usual, the monochrome setting is often activated. In this guide, we'll show you what the monochrome setting does, how to recognize it, and how to deactivate it specifically.

If embroidery thread pills, unravels, or tears, there's usually a technical problem. In this article, we'll show you what causes this and how to analyze the causes step by step – for a clean embroidery result without thread problems.