Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
If your embroidery warps, it's often not due to the embroidery file itself, but rather to insufficient stabilization or an unsuitable fabric. Here's how to avoid warping – for a clean embroidery design on any material.
Download free embroidery files – what you should keep in mind
Are you looking for free embroidery files? Freebies are perfect for experimenting and getting inspired. Here you'll learn how to safely download free embroidery files, what to consider regarding file formats, and what's important about licensing.
Why can't I open my PES embroidery file in PE Design?
If you try to open a PES embroidery file with Brother PE Design and an error message appears, it's usually due to a version incompatibility. Here's what causes this and how to fix the problem.
How can I scale embroidery files?
Many embroidery machines allow you to scale embroidery files by ± 20%. However, this doesn't adjust the stitch count, which can lead to messy results. Learn how to correctly enlarge or reduce embroidery files—with and without software.
What file format does my embroidery machine use?
Not every embroidery machine can read every file format. In order for your machine to display and process embroidery files correctly, it must use the appropriate format. Here you'll find a complete list of common models and their file formats.
Embroidery file is not displayed
If your embroidery file isn't displaying on your machine, it's usually due to an unsuitable format, an incorrect save location, or a corrupted file. Here's what to look for and how to fix the problem step by step.
Transfer embroidery files to embroidery machine
Want to transfer your own embroidery files to your embroidery machine? This article will show you how to do it easily using a USB stick, software, or Wi-Fi—regardless of whether you use a Brother, Bernina, Pfaff, or Husqvarna embroidery machine.
How do I transfer embroidery files via USB?
Embroidery files can be transferred quickly and reliably to your embroidery machine via USB stick. For the files to be recognized and processed correctly, the format, storage location, and embroidery structure must be correct. Here's an overview of all the steps.