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Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
Firmware update for BERNINA 5 and 7 series
A firmware update at BERNINA is more than just bug fixing. Depending on the version, Bernina can use it to correct software bugs, refine functions, and add content/features (e.g., new stitches, additional embroidery designs, or support for accessories like embroidery hoops). An update is particularly worthwhile if you experience error messages, irregularities in the sewing/embroidery process, or compatibility issues (accessories, formats, designs) – or if Bernina unlocks new features.
How to embroider jeans with an embroidery machine!
With a few tips & tricks and the right materials, you can easily and effectively personalize your jeans.
Read moreabout How to embroider jeans with an embroidery machine!
Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi
Modern embroidery machines are now Wi-Fi enabled. Nevertheless, connection drops are common in home networks, especially with BERNINA Wi-Fi devices, but also with machines from other manufacturers. In most cases, the cause is not the embroidery machine itself, but rather dual-band routers, automatic frequency switching between 2.4 GHz and 5 GHz, or router optimizations.
Read moreabout Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi
Gaps in the embroidery file: causes and solutions
Gaps in the embroidery file arise either from incorrect fabric stabilization or from faulty embroidery area creation. Here, we'll show you how to identify and specifically correct both causes – for clean results without frustration.
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Why does my embroidery machine display different colors?
If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.
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Is your embroidery machine pulling up the bobbin thread? In this article, we explain why the bobbin thread is visible on the top, what causes the problem, and how you can solve it in just a few steps.







