Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
Gaps in the embroidery file: causes and solutions
Gaps in the embroidery file arise either from incorrect fabric stabilization or from faulty embroidery area creation. Here, we'll show you how to identify and specifically correct both causes – for clean results without frustration.
Why does my embroidery machine display different colors?
If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.
Is your embroidery machine pulling up the bobbin thread? In this article, we explain why the bobbin thread is visible on the top, what causes the problem, and how you can solve it in just a few steps.