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Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

Firmware Update for the BERNINA, 5 Series, and 7 Series - Make ma!

Firmware update for BERNINA 5 and 7 series

A firmware update at BERNINA is more than just bug fixing. Depending on the version, Bernina can use it to correct software bugs, refine functions, and add content/features (e.g., new stitches, additional embroidery designs, or support for accessories like embroidery hoops). An update is particularly worthwhile if you experience error messages, irregularities in the sewing/embroidery process, or compatibility issues (accessories, formats, designs) – or if Bernina unlocks new features.

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How to Embroider Jeans with an Embroidery Machine—Here's How! - Make ma!

How to embroider jeans with an embroidery machine!

With a few tips & tricks and the right materials, you can easily and effectively personalize your jeans.

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Connection drops on embroidery machines using Wi-Fi, e.g., Bernina WiFi - Make ma!

Connection drops with embroidery machines on Wi-Fi, e.g., Bernina WiFi

Modern embroidery machines are now Wi-Fi enabled. Nevertheless, connection drops are common in home networks, especially with BERNINA Wi-Fi devices, but also with machines from other manufacturers. In most cases, the cause is not the embroidery machine itself, but rather dual-band routers, automatic frequency switching between 2.4 GHz and 5 GHz, or router optimizations.

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Gaps in Embroidery Files: Causes and Solutions - Make ma!

Gaps in the embroidery file: causes and solutions

If outline and fill are offset, a test stitch on stable material determines the next step: if the error changes with fabric or hooping, execution is the likely cause; if it repeats in exactly the same place, inspect the design. Keep the fabric smooth and stable without stretching it.

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Why does my embroidery machine display different colors? - Make ma!

Why does my embroidery machine display different colors?

If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.

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Bobbin thread is coming up - Make ma!

Bobbin thread showing on top: causes and fixes

If the bobbin thread shows on top of the fabric, the tension balance is usually off. Check the bobbin, thread path and default settings first—without immediately adjusting the bobbin case.

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