FAQ

If an embroidery file cannot be saved in programs such as Creativate, Bernina V9, PE-Design or Hatch, it is rarely due to the software itself. Instead, typical sources of error such as missing administrator rights, special characters in the file name or an incorrect save location are responsible.

Want to cut an embroidery design with your plotter? Many embroidery files can be exported to a suitable cutting format in just a few steps. Here's how to correctly save embroidery files for your plotter – regardless of the device type.

With Creativate's batch processing, you can automatically insert name lists into embroidery designs. This allows you to create dozens of personalized files with just a few clicks – ideal for labels, name tags, or club uniforms.

With the Creative embroidery software from Pfaff and Husqvarna Viking, you can not only position lettering individually, but also precisely arrange it in a circle or distort it in perspective. In this tutorial, we'll show you how to use both functions effectively.

Do you use Creativate (formerly mySewnet) regularly? Renewing your subscription is quick and easy – and through us as a certified specialist retailer, it's even significantly cheaper than buying directly from the manufacturer. Here's how to cleverly extend your Creativate subscription.

Creativate (formerly mySewnet) is VSM's embroidery software for Pfaff, Husqvarna Viking, and Singer. This guide will show you how to install and correctly activate Creativate on your Windows or Mac computer.

If you no longer wish to use your Creativate (formerly mySewnet) subscription, you can cancel it yourself at any time. Here's how to cancel your subscription step by step – regardless of the software package and operating system.

Did you purchase the Bernina V9 embroidery software from us and would like to install the latest version? Here you'll find the official download link and all the information you need to install the latest software version.

The Bernina V9 embroidery software offers numerous professional features for creatively creating your own embroidery designs. With the free 30-day trial version, you can test the software to its full potential—without any limitations.

If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.