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Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

Creativate: Schrift im Kreis anordnen und perspektivisch skalieren - Make ma!

Creativate: Arrange text in a circle and scale it in perspective

With the Creative embroidery software from Pfaff and Husqvarna Viking, you can not only position lettering individually, but also precisely arrange it in a circle or distort it in perspective. In this tutorial, we'll show you how to use both functions effectively.

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Creativate Abo verlängern – günstiger beim Fachhändler - Make ma!

Extend your Creativate subscription – cheaper at your local retailer

Do you use Creativate (formerly mySewnet) regularly? Renewing your subscription is quick and easy – and through us as a certified specialist retailer, it's even significantly cheaper than buying directly from the manufacturer. Here's how to cleverly extend your Creativate subscription.

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Creativate installieren und aktivieren - Make ma!

Install and activate Creativate

Creativate (formerly mySewnet) is VSM's embroidery software for Pfaff, Husqvarna Viking, and Singer. This guide will show you how to install and correctly activate Creativate on your Windows or Mac computer.

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Creativate Abo kündigen – So beendest du dein Software-Abonnement - Make ma!

Cancel Creativate subscription – How to end your software subscription

If you no longer wish to use your Creativate (formerly mySewnet) subscription, you can cancel it yourself at any time. Here's how to cancel your subscription step by step – regardless of the software package and operating system.

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Bernina V9 Sticksoftware herunterladen - Make ma!

Download Bernina V9 embroidery software

Did you purchase the Bernina V9 embroidery software from us and would like to install the latest version? Here you'll find the official download link and all the information you need to install the latest software version.

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Kostenfreie 30-Tage-Testversion der Bernina V9 Sticksoftware - Make ma!

Free 30-day trial version of the Bernina V9 embroidery software

The Bernina V9 embroidery software offers numerous professional features for creatively creating your own embroidery designs. With the free 30-day trial version, you can test the software to its full potential—without any limitations.

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Warum lässt sich meine PES-Stickdatei in PE-Design nicht öffnen? - Make ma!

Why can't I open my PES embroidery file in PE Design?

If you try to open a PES embroidery file with Brother PE Design and an error message appears, it's usually due to a version incompatibility. Here's what causes this and how to fix the problem.

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Wie kann ich Stickdateien skalieren? - Make ma!

How can I scale embroidery files?

Many embroidery machines allow you to scale embroidery files by ± 20%. However, this doesn't adjust the stitch count, which can lead to messy results. Learn how to correctly enlarge or reduce embroidery files—with and without software.

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Welches Dateiformat verwendet meine Stickmaschine? - Make ma!

What file format does my embroidery machine use?

Not every embroidery machine can read every file format. In order for your machine to display and process embroidery files correctly, it must use the appropriate format. Here you'll find a complete list of common models and their file formats.

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Stickdatei wird nicht angezeigt - Make ma!

Embroidery file is not displayed

If your embroidery file isn't displaying on your machine, it's usually due to an unsuitable format, an incorrect save location, or a corrupted file. Here's what to look for and how to fix the problem step by step.

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Lücken in der Stickdatei: Ursachen und Lösungen - Make ma!

Gaps in the embroidery file: causes and solutions

Gaps in the embroidery file arise either from incorrect fabric stabilization or from faulty embroidery area creation. Here, we'll show you how to identify and specifically correct both causes – for clean results without frustration.

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Warum zeigt meine Stickmaschine andere Farben an? - Make ma!

Why does my embroidery machine display different colors?

If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.

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