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Frequently Asked Questions
FAQ
Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.
Creativate: Arrange text in a circle and scale it in perspective
With the Creative embroidery software from Pfaff and Husqvarna Viking, you can not only position lettering individually, but also precisely arrange it in a circle or distort it in perspective. In this tutorial, we'll show you how to use both functions effectively.
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Extend your Creativate subscription – cheaper at your local retailer
Do you use Creativate (formerly mySewnet) regularly? Renewing your subscription is quick and easy – and through us as a certified specialist retailer, it's even significantly cheaper than buying directly from the manufacturer. Here's how to cleverly extend your Creativate subscription.
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Install and activate Creativate
Creativate (formerly mySewnet) is VSM's embroidery software for Pfaff, Husqvarna Viking, and Singer. This guide will show you how to install and correctly activate Creativate on your Windows or Mac computer.
Cancel Creativate subscription – How to end your software subscription
If you no longer wish to use your Creativate (formerly mySewnet) subscription, you can cancel it yourself at any time. Here's how to cancel your subscription step by step – regardless of the software package and operating system.
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Download Bernina V9 embroidery software
Did you purchase the Bernina V9 embroidery software from us and would like to install the latest version? Here you'll find the official download link and all the information you need to install the latest software version.
Free 30-day trial version of the Bernina V9 embroidery software
The Bernina V9 embroidery software offers numerous professional features for creatively creating your own embroidery designs. With the free 30-day trial version, you can test the software to its full potential—without any limitations.
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Why can't I open my PES embroidery file in PE Design?
If you try to open a PES embroidery file with Brother PE Design and an error message appears, it's usually due to a version incompatibility. Here's what causes this and how to fix the problem.
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How can I scale embroidery files?
Many embroidery machines allow you to scale embroidery files by ± 20%. However, this doesn't adjust the stitch count, which can lead to messy results. Learn how to correctly enlarge or reduce embroidery files—with and without software.
What file format does my embroidery machine use?
Not every embroidery machine can read every file format. In order for your machine to display and process embroidery files correctly, it must use the appropriate format. Here you'll find a complete list of common models and their file formats.
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Embroidery file is not displayed
If your embroidery file isn't displaying on your machine, it's usually due to an unsuitable format, an incorrect save location, or a corrupted file. Here's what to look for and how to fix the problem step by step.
Gaps in the embroidery file: causes and solutions
Gaps in the embroidery file arise either from incorrect fabric stabilization or from faulty embroidery area creation. Here, we'll show you how to identify and specifically correct both causes – for clean results without frustration.
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Why does my embroidery machine display different colors?
If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.
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