FAQ

Not every embroidery machine can read every file format. In order for your machine to display and process embroidery files correctly, it must use the appropriate format. Here you'll find a complete list of common models and their file formats.

If your embroidery file isn't displaying on your machine, it's usually due to an unsuitable format, an incorrect save location, or a corrupted file. Here's what to look for and how to fix the problem step by step.

Gaps in the embroidery file arise either from incorrect fabric stabilization or from faulty embroidery area creation. Here, we'll show you how to identify and specifically correct both causes – for clean results without frustration.

If your embroidery machine displays different colors than expected, it's not a malfunction, but rather a missing color code. Learn why embroidery machines display colors differently and how to deal with it.

Want to transfer your own embroidery files to your embroidery machine? This article will show you how to do it easily using a USB stick, software, or Wi-Fi—regardless of whether you use a Brother, Bernina, Pfaff, or Husqvarna embroidery machine.

Is your embroidery machine pulling up the bobbin thread? In this article, we explain why the bobbin thread is visible on the top, what causes the problem, and how you can solve it in just a few steps.

Embroidery files can be transferred quickly and reliably to your embroidery machine via USB stick. For the files to be recognized and processed correctly, the format, storage location, and embroidery structure must be correct. Here's an overview of all the steps.