How can we help you?

Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

"Thread break" error message on Happy Japan - Make ma!

Error message "Thread break" at Happy Japan

The alert first means that the machine is not detecting the expected thread movement. Check separately whether the thread has actually broken or remains intact while the thread-break detection is not moving reliably.

Read moreabout Error message "Thread break" at Happy Japan

Bernette b70/b79: Embroidery hoop not recognized - Make ma!

Bernette b70/b79: Embroidery frame is not recognized

If your Bernette b70 or b79 no longer recognizes the embroidery hoop, it's often due to a defective metal spring in the hoop holder. In this guide, we'll show you step by step how to replace the spring yourself – including pictures.

Read moreabout Bernette b70/b79: Embroidery frame is not recognized

Bernette B70/B79 Extended Warranty - Make ma!

Bernette B70 / B79 warranty extension

Secure a 4-year warranty on your Bernette B70 or B79: By simply registering online with Bernette and listing Make ma GmbH as your authorized dealer, you can benefit from the extended manufacturer's warranty free of charge.

Read moreabout Bernette B70 / B79 warranty extension

Bernette B70/B79 Firmware Update - Make ma!

Firmware update Bernette B70 / B79

Keep your Bernette B70 or B79 up to date: Here you will find all information about the firmware update, including step-by-step instructions and the official download link to the manufacturer's website.

Read moreabout Firmware update Bernette B70 / B79

Bernette B70 / B79 User Manual - Make ma!

Operating instructions Bernette B70 / B79

Here you can find the original operating instructions for the Bernette B70 and B79 as a PDF download as well as a structured overview of the most important functions and information on commissioning, maintenance and troubleshooting.

Read moreabout Operating instructions Bernette B70 / B79

Stitch plate not recognized - Make ma!

Needle plate is not recognized

If your embroidery machine's stitch plate isn't recognized, it's usually due to a missing signal from the sensor underneath. In this article, we'll show you how the detection works, what to look out for, and how to quickly fix the problem.

Read moreabout Needle plate is not recognized

Thread Tangle Under the Needle Plate - Make ma!

Thread bunching under the needle plate

When thread bunches under the needle plate, the upper thread path is usually the cause. Learn how to free the machine safely, rethread it and test it step by step.

Read moreabout Thread bunching under the needle plate

Embroidery machine won't stop - Make ma!

Embroidery machine does not stop

If your embroidery machine doesn't stop when changing colors as usual, the monochrome setting is often activated. In this guide, we'll show you what the monochrome setting does, how to recognize it, and how to deactivate it specifically.

Read moreabout Embroidery machine does not stop

Embroidery thread pills, frays, or breaks - Make ma!

Embroidery thread fluffs, frays or tears

If the upper thread frays or breaks, do not change tension first. Work from the simplest test towards the machine: fit a suitable new needle, rethread completely, test another thread, reduce speed and only then assess tension in small steps.

Read moreabout Embroidery thread fluffs, frays or tears

Automatically Trim Jump Stitches - Make ma!

Automatically cut jump stitches

Jump stitches can only be trimmed automatically when both machine and design support the command. Names and behaviour vary by model and format, so your machine manual takes priority over generic menu paths.

Read moreabout Automatically cut jump stitches

Cleaning Your Embroidery Machine: How to Properly Care for Your Machine - Make ma!

Cleaning your embroidery machine: How to care for your device properly

Regularly cleaning your embroidery machine prevents malfunctions, improves embroidery quality, and protects against damage. In this guide, we'll show you how to clean your machine safely and thoroughly—regardless of the model.

Read moreabout Cleaning your embroidery machine: How to care for your device properly

Downloading Free Embroidery Files – What You Need to Know - Make ma!

Free embroidery files: safe downloads for PES, VP3 and EXP

Looking for free embroidery files that actually work with your machine? Find reliable sources, the right formats and a safe process from download to test stitch.

Read moreabout Free embroidery files: safe downloads for PES, VP3 and EXP