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Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

Firmwareupdate Bernette B70 / B79 - Make ma!

Firmware update Bernette B70 / B79

Keep your Bernette B70 or B79 up to date: Here you will find all information about the firmware update, including step-by-step instructions and the official download link to the manufacturer's website.

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Bedienungsanleitung Bernette B70 / B79 - Make ma!

Operating instructions Bernette B70 / B79

Here you can find the original operating instructions for the Bernette B70 and B79 as a PDF download as well as a structured overview of the most important functions and information on commissioning, maintenance and troubleshooting.

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Stichplatte wird nicht erkannt - Make ma!

Needle plate is not recognized

If your embroidery machine's stitch plate isn't recognized, it's usually due to a missing signal from the sensor underneath. In this article, we'll show you how the detection works, what to look out for, and how to quickly fix the problem.

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Fadensalat unter der Stichplatte - Make ma!

Thread salad under the needle plate

Tangled threads under the needle plate are one of the most common sewing problems. In this guide, we'll show you what the cause might be, how to systematically fix the problem, and how to prevent future problems.

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Stickmaschine stoppt nicht - Make ma!

Embroidery machine does not stop

If your embroidery machine doesn't stop when changing colors as usual, the monochrome setting is often activated. In this guide, we'll show you what the monochrome setting does, how to recognize it, and how to deactivate it specifically.

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Stickgarn fusselt, franst oder reißt - Make ma!

Embroidery thread fluffs, frays or tears

If embroidery thread pills, unravels, or tears, there's usually a technical problem. In this article, we'll show you what causes this and how to analyze the causes step by step – for a clean embroidery result without thread problems.

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Sprungstiche automatisch abschneiden - Make ma!

Automatically cut jump stitches

Jump stitches occur when changing colors or areas in embroidery designs. With the automatic cut function, you can achieve clean results without manual rework. Here's how to activate it and when it's useful.

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Stickmaschine reinigen: So pflegst du dein Gerät richtig - Make ma!

Cleaning your embroidery machine: How to care for your device properly

Regularly cleaning your embroidery machine prevents malfunctions, improves embroidery quality, and protects against damage. In this guide, we'll show you how to clean your machine safely and thoroughly—regardless of the model.

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Kostenfreie Stickdateien herunterladen – das solltest du beachten - Make ma!

Download free embroidery files – what you should keep in mind

Are you looking for free embroidery files? Freebies are perfect for experimenting and getting inspired. Here you'll learn how to safely download free embroidery files, what to consider regarding file formats, and what's important about licensing.

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Stickdatei lässt sich nicht speichern - Make ma!

Embroidery file cannot be saved

If an embroidery file cannot be saved in programs such as Creativate, Bernina V9, PE-Design or Hatch, it is rarely due to the software itself. Instead, typical sources of error such as missing administrator rights, special characters in the file name or an incorrect save location are responsible.

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Creativate: Stickdatei für den Plotter abspeichern - Make ma!

Creativate: Save embroidery file for the plotter

Want to cut an embroidery design with your plotter? Many embroidery files can be exported to a suitable cutting format in just a few steps. Here's how to correctly save embroidery files for your plotter – regardless of the device type.

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Namen in Serie sticken: Stapelverarbeitung in Creativate - Make ma!

Embroider names in series: Batch processing in Creativate

With Creativate's batch processing, you can automatically insert name lists into embroidery designs. This allows you to create dozens of personalized files with just a few clicks – ideal for labels, name tags, or club uniforms.

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