How can we help you?

Frequently Asked Questions

FAQ

Here you'll find answers to the most frequently asked questions about machine embroidery, accessories, software, and our shop. Clearly explained, practical, and always there for you – so you can focus fully on your next project.

Stickdateien auf Stickmaschine übertragen - Make ma!

Transfer embroidery files to embroidery machine

Want to transfer your own embroidery files to your embroidery machine? This article will show you how to do it easily using a USB stick, software, or Wi-Fi—regardless of whether you use a Brother, Bernina, Pfaff, or Husqvarna embroidery machine.

Read moreabout Transfer embroidery files to embroidery machine

Unterfaden kommt hoch - Make ma!

Bobbin thread comes up

Is your embroidery machine pulling up the bobbin thread? In this article, we explain why the bobbin thread is visible on the top, what causes the problem, and how you can solve it in just a few steps.

Read moreabout Bobbin thread comes up

Wie übertrage ich Stickdateien per USB? - Make ma!

How do I transfer embroidery files via USB?

Embroidery files can be transferred quickly and reliably to your embroidery machine via USB stick. For the files to be recognized and processed correctly, the format, storage location, and embroidery structure must be correct. Here's an overview of all the steps.

Read moreabout How do I transfer embroidery files via USB?